Where do I find my driver's earnings?
A driver’s earnings can be viewed in the driver’s settlement section. Depending on how you have scheduled your settlements you can see how much your driver earns in a given time period.
What does the big orange banner mean at the top of my driver's timeline?
This banner indicates that for this driver the ELD provider has not given the latest location and/or HOS logs. Depending on the ELD provider this may be for several reasons. You can use the Update button to compensate for the lack of data. Once the ELD comes back with more recent data the bar will be removed.
What is a HOS log book?
Details of a HOS log book with examples can be found at https://cms8.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/HOS_Logbook_Examples_2015MAY_508.PDF
How do I reset my password?
Currently, password reset is done through the forgot password option on login page. Enter your DOT number and associated email address, then click “Forgot Password”. This will send an email to your registered email address with the instructions to reset your password.
What is LoadOps ideal customer? Fleet size, equipment type, etc.
Full truckload carriers with 5 – 500 truck fleets running any combination of equipment locally or over the road.
In what countries is LoadOps currently available?
LoadOps is currently available in the United States but there is support for Canada and Mexico. If you would like LoadOps to be brought to the countries outside of this list, please let us know by sending an email to loadops.support@optym.com
How long does it take to verify my fleet once I sign up?
Not long at all. Our customer success team can get you set up and dispatching the same day you register.
Which internet browser is LoadOps compatible with?
LoadOps is optimized for Google Chrome but is compatible with all browsers as well as mobile device web browsers on phones and tablets.
Does the LoadOps mobile app work with Apple and Android?
Yes, it works on both devices.