Overview of Detention in LoadOps



Detention is the additional time driver had to spend at a load stop than the prescribed load handling time. Tagging loads with detention helps carriers invoice their customers for the detention cost. This also helps the carrier to analyze the customers/locations where detention is frequently observed and take necessary actions. 

Enabling and tracking detention in LoadOps is 3 step process:

Step 1: Enabling Detention calculation and tracking

You can enable detention calculation by setting the "Calculate Detention" flag under the Preference page as shown below.


Step 2: Add Handling time to a load

By default, a handling time of 2 hours is added to each stop during the load creation. You can modify the stop handling time as per your contract with the customer.

A load is flagged as detention when the arrival time ➡️departure time of the driver is greater than the handling time at the load.

Note: You can also modify the handling time of a stop after the load creation from the load detail section

Step 3: Add arrival and departure times for a stop

A driver can update the arrival and departure status at a location using the LoadOps driver mobile app. Alternatively, the arrival and departure time at a stop can be added from the LoadOps web app in the load detail section as follow:


Note: Live detention for the current load stop where the driver has arrived and has not yet departed is also calculated and reported.

Step 4: Track and filter loads with detention

Detention loads can be tracked from the Load page and invoice page.

On the load list page, a new filtering option is added to filter all the loads where detention is identified as below:


On the load list page, a detention icon appears where the total detention time of a load can be seen by hovering on the icon. Here the detention time from all the stops is aggregated and shown.