Driver Mobile App FAQs

Does the LoadOps mobile app work with Apple and Android?

Yes, it works on both devices.

Why do I seed a sign in error for a driver?

There can be multiple reasons for a sign in error:

1. Check your network connection to ensure your application is connected to the web
2. Check with your company admin to ensure your access is not blocked
3. There might be scheduled maintenance going on during this period. Check with your company admin on any scheduled maintenance.
4. If you are still getting a sign in error, try uninstalling and re-installing the mobile app
5. If the issue still persists, please connect the LoadOps support team at 1-833-462-9353 or loadops.support@optym.com for further assistance

How do I reset my password?

Reset password through the mobile application in two ways:

1. After you log in on the mobile app, go to Profile ➡️ Password and enter your new password details.
2. You can also reset your password through the forgotten password wizard. For this, log off the app and click on ‘Forgot Password’.