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- FAQs
- Driver Mobile App FAQs
Driver Mobile App FAQs
Table of contents
Does the LoadOps mobile app work with Apple and Android?
Yes, it works on both devices.
Why do I seed a sign in error for a driver?
There can be multiple reasons for a sign in error:
- Check your network connection to ensure your application is connected to the web
- Check with your company admin to ensure your access is not blocked
- There might be scheduled maintenance going on during this period. Check with your company admin on any scheduled maintenance.
- If you are still getting a sign in error, try uninstalling and re-installing the mobile app
- If the issue still persists, please connect the LoadOps support team at 1-833-462-9353 or loadops.support@optym.com for further assistance
How do I reset my password?
Reset password through the mobile application in two ways:
- After you log in on the mobile app, go to Profile ➡️ Password and enter your new password details.
- You can also reset your password through the forgotten password wizard. For this, log off the app and click on ‘Forgot Password’.