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How to Clear the Cache in your browser

After a new deployment, you may see blank or incorrect screens in your login.  Clearing your cache and resetting your browser can resolve this issue


🔄 How to Clear Your Browser Cache

 

If you’re seeing a blank screen after our recent update, it’s likely a caching issue. Please follow the steps below to clear your browser’s cache and refresh the page.


🟦 Google Chrome (Desktop)

  1. Click the three dots in the upper-right corner.
  2. Go to More toolsClear browsing data.
  3. In the popup:
    • Time range: Select “All time”.
    • Check “Cached images and files”.
    • (Optional: Uncheck Browsing History & Cookies unless needed.)
  4. Click Clear data.
  5. Refresh the page (Ctrl + R or Cmd + R).

🟪 Microsoft Edge

  1. Click the three dots in the upper-right corner.
  2. Go to SettingsPrivacy, search, and services.
  3. Under Clear browsing data, click Choose what to clear.
  4. Select “All time” as time range.
  5. Check “Cached images and files”.
  6. Click Clear now.
  7. Refresh the page.

🦊 Mozilla Firefox

  1. Click the three lines in the upper-right corner.
  2. Go to SettingsPrivacy & Security.
  3. Scroll to Cookies and Site Data → Click Clear Data….
  4. Check “Cached Web Content” (uncheck Cookies if you don’t want to log out).
  5. Click Clear.
  6. Refresh the page.

🍎 Safari (Mac)

  1. Click Safari in the top menu → Settings (or Preferences).
  2. Go to the Privacy tab.
  3. Click Manage Website Data….
  4. Click Remove All → Confirm.
  5. Alternatively, in Develop menu, click Empty Caches (enable Develop in Preferences > Advanced).
  6. Refresh the page (Cmd + R).

If you’re still experiencing issues, try hard refreshing the page:

  • Windows/Linux: Ctrl + Shift + R
  • Mac: Cmd + Shift + R