Roles and Permissions


Assign roles to Loadops users in order to restrict access to certain pages and features. Six default roles are available, and new custom roles can be created. 

Default Web Users Roles

User Type Permissions
Owner Admin Can manage the account and subscriptions for the organization
Admin Can perform any action within the system and have exclusive permissions to create and/or remove any asset within LoadOps
Integration actions with different ELDs and load boards are exclusive to admin users
Accountant Can perform all the accounting tasks such as:
– Back office tasks
– Driver settlements for completed loads
– Can view financing
Note: They cannot create a load or assign it to a driver (no dispatching operations)
Dispatcher The forefront of operations
Can perform tasks such as:
– Create loads
– Assigning loads to drivers
Note: They cannot view financing or invoicing details
Financial Dispatcher Same access as Dispatcher but can see the financial activity related to a load
Power Dispatcher A combination of an accountant and a dispatcher.
Note: They cannot add a user, tractor, or other assets in the system as an Admin can

Detailed Permissions

Here are the detailed permissions of all the features for each user:

  Admin Accountant Dispatcher Financial Dispatcher Power Dispatcher
Import Data Add/Edit No access No access No access No access
Driver Add/Edit View Only Edit Edit Edit
Loads Add/Edit View Only Add/Edit Add/Edit Add/Edit
Time-off Add/Edit View Only Add/Edit Add/Edit Add/Edit
Invoice  Add/Edit View Only Add/Edit Add/Edit Add/Edit
Settlements Add/Edit View Only Add/Edit Add/Edit Add/Edit
Payment Terms Add/Edit View Only Add/Edit Add/Edit Add/Edit
Tractor/Trailer Reassign/Set to inactive View Only Reassign Reassign Reassign
Integrations Add/Edit View only View only View only View only
Preferences Add/Edit View Only Add/Edit Add/Edit Add/Edit

Custom Roles

Create a custom role to tailor a user's permissions on a more granular level.  

To create a custom role, go to Settings>Roles & Permissions>+ New

The following options will be available: 

Role name: Define the name of the custom role here.

Role to inherit: Users have the flexibility to choose from existing roles and create a customized role. This new role will inherit all the access and permissions from the selected role, allowing users to tailor their permissions to specific needs.

Role Description: Additional information such as the roles use-case or description can be entered here. 

To change the name or description of a custom role, simply click on the pencil icon located next to the Custom Role name.

Similarly, if you wish to delete the Custom Role, just click on the Delete symbol next to its name.

Editing permission for the roles

To edit the permissions for custom roles, click on the "Edit" option in the "Permission" section of the page.

Owner Admins have the ability to select permissions for every feature in the system, customizing access to specific functionalities.

There are 4 types of permission available: View, Add, Edit, and Remove. Based on each feature, permissions are available to be enabled/disabled.

Screenshot 2023-09-07 021437

Users must have VIEW access enabled for each feature in order to access that specific functionality.

There are several features which need a combination of two permissions:
In order for the Remove permission to be effective in the Loads and Manage Types sections, the Edit permission must also be selected.
In the Settlements and Contacts sections, the Add permission will only work if the Edit permission is selected.

Assign the custom roles to web users

Owner admins can assign the newly created custom roles by clicking on Settings>Users>Web users>select the desired web user>assign the roles under User Roles >Save